Every year, 24th December is observed as National
Consumer Day. The day is being observed on 24 December, since the
Consumer Protection Act, 1986 was enacted on this day in 1986. The
enactment of this Act was considered as a milestone for consumer rights
movement in the country. It should be also noted that World Consumer
Rights Day is observed on 15th March every year.
The Consumer Protection Act aims at providing
better protection of consumer’s interest and safeguards against
different types of exploitation such as defective goods, unsatisfactory
services and unfair trade practices.
The Act applies to all goods and services unless
specifically exempted, which covers the private, public and cooperative
sectors. It also provides speedy and inexpensive adjudication.
Key facts about Consumer Protection Act, 1986 :
Consumer Protection Act, 1986 provides consumers
with speedy and inexpensive redressal grievances mechanism and specific
relief or award of compensation. The rights under the Consumer
Protection Act, 1986 flow from the rights enshrined in Articles 14 to 19
of the Constitution of India. The Right to Information Act (RTI), which
has opened up governance processes of our country to the common public,
also has far-reaching implications for consumer protection.
The Act envisages the promotion and protection of following rights for the consumers:
- Right to Safety
- Right to be informed
- Right to Choose
- Right to be heard
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